PRIVACY POLICY
WHO WE ARE
This website (together with any successor or replacement URL, the “Website”) is operated by Visual Talent Limited (“Visual Talent”, “we”, “our” or “us”), a company registered in England and Wales under company number 05087944 with its registered office at Network House, Globe Business Park, Third Avenue, Marlow, Buckinghamshire, United Kingdom, SL7 1EY.
ABOUT THIS PRIVACY POLICY
This policy sets out when and how we will use your personal information. Please keep in mind that if you follow a link to any other websites via this Website, the privacy policy set out on those other sites will apply to how they use your personal information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
When You Make a Purchase:
When you make a purchase from the Website, we will use your personal information to complete your purchase. The details we collect from you may include your name, address, email address, phone number, and payment details.
If you choose to create an account when using the Website, we use the same information you provided to make a purchase to create your online account. We rely on your consent to do this, which you can withdraw at any time.
To complete your purchase, we will share your personal information with our subcontractors who are involved in the purchase process (e.g., payment providers, credit reference agencies who we use to assess fraud, credit and/or security risks, and fulfilment and delivery service providers). We need to process your personal information in this way to enter into and perform the contract for your purchase.
Customer Service:
When you contact us, we will use your personal information (your name, contact details, and the other details you provide) in order to assist you with your enquiry. We rely on your consent to use your personal information in this way, which you can withdraw at any time.
If you do not provide us with the personal information we request from you for the purposes of dealing with your customer service enquiry, we may not be able to fully assist you with your enquiry.
Browsing the Website:
When you browse the Website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Marketing Purposes:
If you have opted in to receive marketing communications from us, we will use your personal information (such as your name, email address, mobile number, and age) to provide you with marketing communications in line with the preferences you selected when you opted in.
We rely upon your consent to contact you for marketing purposes. You can withdraw your consent at any time by following the opt-out/unsubscribe links on any marketing message that we send to you. If in doubt, you can contact us at enquiries@visualtalent.co.uk at any time.
If you opt-out/unsubscribe from receiving marketing communications, you will stop receiving marketing communications from us as soon as we have processed your request and, in any event, within 28 days of your unsubscribe request.
Customer Reviews:
Where you provide a customer review or otherwise respond to a customer survey or provide any other opinion related to us or our business, we may use some or all of the contents of your review, response, and opinions for marketing or any other purpose.
By submitting a customer review, responding to a survey, or otherwise expressing an opinion to us you: (i) grant to Visual Talent an irrevocable right to use the same for any purpose; and, (ii) agree to comply with our Website Terms of Use.
Where we use any review or other material provided by you, we will use it on an anonymised basis unless you have agreed that we can use your name/details.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Shopify:
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information on your consumer rights, visit Shopify Consumer Rights.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
Links:
When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
COMPLIANCE WITH LEGAL OBLIGATIONS
We may disclose your personal information if we are required by law to do so or if you violate our terms and conditions.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
COOKIES
Cookies are small text files placed on your device to help websites work, remember your preferences, and gather analytics.
Here is a list of cookies that we use on the Website:
Strictly necessary cookies: These are needed to operate the Website (e.g., for security or enabling shopping carts).
Analytics cookies: These collect anonymous data to help us improve our Website.
Functionality cookies: These remember choices you make (like language preferences).
Advertising cookies: These track your browsing to deliver tailored advertising (see our third-party partners below).
Third-Party Cookies: Some cookies are set by third parties (such as Google Analytics or social media plug-ins). These providers have their own cookie policies, linked below:
Google: Google Cookies Policy Meta: Meta Cookies Policy TikTok: TikTok Cookies Policy You can decline non-essential cookies through our cookie banner or adjust your browser settings to block cookies. Please note, blocking essential cookies may limit Website functionality.
DATA RETENTION
We will only store, use, and process your personal information for an appropriate period of time in accordance with applicable laws. Details of retention periods for different aspects of your personal information are available upon request.
YOUR RIGHTS UNDER DATA PROTECTION LAWS
Under certain circumstances, you have the right to object to how we use your personal information under applicable data protection laws. Your other rights include:
Right of access: You are entitled to receive confirmation of the personal information belonging to you that we are processing together with details of our use of that personal information.
You also have the right to have access to a copy of the personal information belonging to you which is in our possession.
Right to rectification: You have the right to require us to rectify any inaccurate personal information we may hold about you. You also have the right to complete any incomplete personal information that we may hold about you by providing relevant additional supplementary information.
Right to restriction: You can restrict our processing of your personal information where:
you think we hold inaccurate personal information about you; our handling of your personal information is in breach of applicable law, but you do not want us to delete it; we no longer need to process your personal information, but you want us to keep it for legal reasons; or where we are handling your personal information because we have a legitimate interest and you are in the process of objecting to such use of your personal information. Where you exercise your right to restrict us from using your personal information, we will then only process your personal information pursuant to its legitimate interests and where you otherwise consent to such processing.
Right to data portability: You have the right to receive a copy of the personal information we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your personal information.
Right to erasure: You have the right to require us to erase your personal information that we are handling in the following circumstances:
where we no longer need to use your personal information for the reasons we told you we collected it for; where we need your consent to use your personal information and you have withdrawn your consent; when you object to your use of your personal information and we have no legitimate interest to carry on handling your personal information; if our handling of your personal information is in breach of applicable laws; when we must erase your personal information to comply with a law we are subject to. Right to complain: You have the right to lodge a complaint in relation to our use of your personal data with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.
You will not have to pay a fee to exercise these rights. However, we may charge a reasonable fee or refuse to comply with your request if your request is unfounded, repetitive, or excessive.
We may need to request specific information from you to help confirm your identity, and confirm your eligibility to exercise your rights in connection with your personal information. This is a security measure to ensure that your personal information is not disclosed to anyone who has no right to receive it. We may also contact you to ask you for further information in relation to your request, to speed up our response.
DATA TRANSFER ON A SALE OF OUR BUSINESS
If Visual Talent sells its business, it will transfer your personal information to the purchaser so that the purchaser can continue operating the Visual Talent business. Visual Talent processes your personal information in this way because of its legitimate interest to ensure its business can be continued by the purchaser. If you object to the use of your personal information in this way, the relevant purchaser of the Visual Talent business may not be able to provide products/services to you. Visual Talent will always make sure any such transfer is subject to your rights under this Privacy Policy, and applicable laws.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
QUESTIONS AND CONTACT INFORMATION
Privacy law is often complicated, and whether these rights are available to you sometimes depends on the types of data we are handling about you. If you would like to exercise any of these rights, please contact us at enquiries@visualtalent.co.uk.